Black Diamond Apparel – Terms and Conditions

Welcome to Black Diamond Apparel. By placing an order with us, you agree to the following terms and conditions:

1. Made-to-Order Products

  • All items are made to order to ensure the highest level of craftsmanship and exclusivity.

  • We do not keep inventory on hand; each piece is created specifically for you after purchase.

2. Order Processing

  • Orders are processed once full payment or valid proof of payment is received.
    - We suggest that South African customers use the 'Shopstar Pay - Instant EFT' payment method for immediate / faster processing.

  • Please ensure all payment details are correct to avoid delays.

  • Custom orders may require additional processing time, depending on complexity and demand.

3. Shipping Policy

Local / National Shipping (South Africa)

  • Estimated delivery time: 5 – 7 business days after order processing.

  • Shipping fees will be calculated at checkout.


International Shipping

  • Estimated delivery time: 8 – 15 business days after order processing.

  • Shipping fees are subject to change based on the current exchange rate at the time of purchase.

  • Customs duties and taxes (if applicable) are the responsibility of the customer.

4. Shipping Delays

  • Black Diamond Apparel is not responsible for shipping delays caused by courier companies, customs processes, or unforeseen circumstances such as natural disasters or political disruptions.

5. Returns, Exchanges, and Cancellations

  • As each item is made to order, we do not accept returns, exchanges, or cancellations once the production process has begun.

  • In the unlikely event of a defect or incorrect item received, please contact us within 48 hours of delivery with photographic evidence, and we will address the issue promptly.

6. Payment Methods

  • We accept payments via [insert payment methods, e.g., EFT and Card Payment via the Shopstar Pay method available at checkout.

  • Proof of payment must be emailed to blackdiamondlab@outlook.com for order confirmation.

7. Intellectual Property

  • All designs, logos, and content are the intellectual property of Black Diamond Apparel and may not be reproduced, distributed, or used without express written permission.

8. Privacy Policy

  • Your personal information will be kept secure and confidential. We only use your details for processing your order and for communication regarding your purchase.

9. Amendments

  • Black Diamond Apparel reserves the right to amend these Terms and Conditions at any time without prior notice. Updates will be reflected on our website.